Privacy Policy

In compliance with current legislation on Personal Data Protection, we inform you that the personal data you provide by filling out the electronic registration form on this page will be collected in files managed by:

Macondo Hotels

In accordance with this legislation, the owner of the personal data may exercise their rights of access, rectification, deletion, objection, restriction of processing, data portability, and not being subject to automated individual decision-making, including profiling, by writing to:

Macondo Hotels
Calle Juanek lote 1, manzana 25
Aldea Maya, 77760 Tulum, Q.R., México

Or via email at: reservation@macondohotels.com, indicating “DATA PROTECTION” in the subject line.

Failure to provide the personal data requested in the registration form may result in us being unable to process your request.

We kindly ask that you immediately inform Macondo Hotels of any changes to your personal data so that the information in our files is always up to date and free of errors. By accepting this legal notice, you acknowledge that the information and personal data provided are accurate and truthful.

The collection of your personal data is intended for maintaining relationships derived from the provision of hotel and hospitality services, as well as for sending you advertising for other products and services, notifications, offers, and, in general, commercial information of interest from Macondo Hotels. The processing of your data is lawful based on at least one of the following conditions:

• The data subject has given consent for their personal data to be processed for one or more specific purposes;
• The processing is necessary for the performance of a contract to which the data subject is a party or to take pre-contractual measures at the request of the data subject;
• The processing is necessary for compliance with a legal obligation to which the data controller is subject.

We also inform you that our server may send a file (‘cookie’) to your computer, which will provide us with technical information such as the chosen language and other browsing options for the pages you visit through www.macondohotels.com. In any case, you have the option to configure your computer to reject the installation of these ‘cookies.’

Macondo Hotels is committed to treating your personal data with absolute confidentiality and using it solely for the purposes indicated.

We inform you that Macondo Hotels has adopted the legally required security measures in its facilities, systems, and files in accordance with data protection legislation. Furthermore, the data controller guarantees the confidentiality of personal data but will disclose personal data and any other information in its possession to the competent public authorities when required by applicable legal provisions.

The data subject is responsible, in all cases, for the truthfulness, accuracy, validity, authenticity, and relevance of the personal data provided.

Legal Information

In accordance with the provisions of Article 10 of Law 34/2002 on Information Society Services and Electronic Commerce, all our customers, users, and visitors are informed about the legal information related to the company that owns the website located at www.macondohotels.com:

Corporate Name: Macondo Hotels
Fiscal Address: Calle Juanek lote 1, manzana 25
Aldea Maya, 77760 Tulum, Q.R., México
Tax Identification Code: CIF.CHANGE_CIF